Frequently Asked Questions
Everything you need to know about your rhode routine.
What is the rhode return policy?
Due to the nature of our products, we are unable to accept returns or exchanges. If your order arrives damaged or incorrect, please contact our support team within 14 days of delivery.
Are rhode products vegan and cruelty-free?
Yes, all rhode products are certified vegan, cruelty-free, and formulated without gluten. We are committed to ethical sourcing and never test on animals.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by destination but generally range from 7-14 business days.
Are the products safe for sensitive skin?
Our formulas are developed with dermatologists to be gentle and effective. However, we always recommend performing a patch test or consulting with your physician if you have specific skin concerns.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
We currently ship to the United States, Canada, United Kingdom, and select European countries. We are working hard to bring rhode to more regions soon.